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Questions

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FAQ

I have a Specific Menu question not answered above

Please email us here

Where did my favorite menu item go?

Thanks for being a fan! It's hard for us to say goodbye to menu items too, we make periodic changes to make room for new flavors and trends.

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Where can I find nutritional information about your menu?

Visit the nutritionals page.

What kind of meat do you use?

We put our heart into finding the highest quality, consciously grown ingredients. We're proud to serve several regenerative sourced meats, learn more here https://www.hopdoddy.com/quality

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Do you have Soy free options?

Most of our menu is soy free! We have an allergy matrix and nutrition menu available on our website. Feel free to visit our Nutritionals page to learn more.

Do you have Vegetarian/Vegan Options?

Yes, we are proud to serve our El Bandito patty – made from black beans & veggies. We also serve Beyond Burgers (plant based meat).

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You can make these burgers vegan by swapping to Veganaise and a Smoked Vegan Gouda on our housemade Whole Wheat Bun! Our whole wheat bun is 100% vegan, made with cane syrup and oil (not honey and butter).

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Our Fries are also vegan, and cooked in in Mel Fry Oil, a clean, clear vegetable oil designed to be allergen-free and to allow the natural flavor of the potato to shine through

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Do you have Gluten Free Options?

Yes, much of our menu is or can be made gluten free! We also make a gluten-free bun from scratch in our restaurants. To see the full GF Menu, click here.

Ordering To-go

Can I cancel my order after I've submitted it?

When you order online, it's sent to our restaurant team right away, so it can be prepared quickly for you. That makes canceling orders tricky. If you really must cancel, please call our restaurant directly.

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Can I Order Beer/Wine/Cocktails To Go?

Yes! Where permitted by local laws we'll have bottled beer, wine and cocktails available for purchase.

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Can I Pay When I Pick Up My Order?

The most secure way to pay is by ordering online. For call-in orders, you will pay at pick-up. You can stay in your car, and we’ll take care of it inside. We do not process payments over the phone.

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How Does Curbside Pick-Up Work?

When you place your order online – add the make, model and color of your car. When you arrive, text the number on the curbside parking signs to let us know you are there and we’ll bring your order out to you.

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Delivery

Do you cater?

We do not offer catering services, you can order for delivery at Hopdoddy.com.

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Who should I contact if I have a delivery issue?

If you ordered through Hopdoddy.com our team is ready to help, click here to give us feedback on your experience. For issues or questions about orders from one of our delivery partners (DoorDash, UberEats, Postmates or Favor) please contact them directly for help.

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Can I cancel my delivery after I've submitted my order?

When you order delivery, it's sent to our restaurant team and courier partner right away, so it can get to you quickly. That makes canceling orders tricky. If you really must cancel, please call our restaurant directly.

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Can I track my delivery order?

Yes, check the link in your order confirmation email.

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Where do you deliver?

We deliver in different distance radiuses around our restaurants, generally that’s around 5 miles. To confirm if delivery is available in your area, click here.

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Reservations

Do you take reservations?

No, but you can use our new virtual waitlist (select locations), check the location details page and just click “join waitlist”. For other needs please contact your local Hopdoddy directly.

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Swag + Gear

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Covid HEalth & Safety

Do I need to wear a mask at Hopdoddy?

Per local ordinances masks are required for all guests and team members (except when eating + drinking, of course!)

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Fundraising & Donation Requests

Do you have fundraising events?

Our restaurants host local give back nights as fundraisers - one chosen night where guests visit and mention the partner charitable organization and a portion of the proceeds from the sales are donated to them. If you are interested in seeing if this would be a good local fundraising match - contact your local Hopdoddy

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How do I request a monetary donation or sponsorship?

We are proud to giveback to our local communities through the Tuned In Program that provides career changing grants to local musicians. Learn more here https://www.hopdoddy.com/giveback

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Gift Cards & Promo Codes

I received a promo code for Hopdoddy, can I redeem it in person?

While promo codes can only be redeemed at Hopdoddy.com, we’re happy to redeem gift cards and eGift cards for in-person orders.

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I need help with my online gift card order.

Please call 1.800.440.2065 (M-F 9 am - 5 pm CST) or click here

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Can I put a tip on my gift card?

Yes, if you have funds remaining on your gift card you may use them towards a tip.

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What do I do if my gift card is lost or stolen?

Oh no, unfortunately gift cards are treated like cash and we cannot replace them for you.

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How do I check my gift card balance?

You can check your gift card balance here.

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Do gift cards expire or have any fees?

No, Hopdoddy’s gift cards do not expire or carry any fees.

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Can you deliver gift cards by email?

Yep, to order click here.

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Where can I purchase gift cards for Hopdoddy?

You can get them at any of our restaurants or online. Hopdoddy gift cards purchased through any other web site may be fraudulent.

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Careers & Team Members

Under the Transparency in Coverage Rule enforced beginning 7/1/22, health plans must now publish public documents providing access to the general public. Where can I find yours?

This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

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Looking for a new opportunity?

We are always looking for awesome Hopdoddy People to join our team! Visit our careers page to get connected with an online application.

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Real Estate & Franchising

Are you Franchising?

We are a small, privately owned group and not looking to license or franchise at this time.

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Where can I find out about new Hopdoddys in my area?

Best option is to join our email list, you can also check out our locations page for the latest openings.

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